Customer Care Service
Each of our timepieces made in partnership with the firm Agenhor, created by the master watchmaker Jean-Marc Wiederrecht, is an authentic act to reimagine high-watchmaking.
We are establishing a worldwide network of privileged partners to ensure you a very qualitative service and complete satisfaction.
You can either purchase your watch at one of our retailers or order it directly through our Request Form on our website by clicing on the “order” button under each of our Singer timepiece. Any person who places an order on our website declares that he/she is above the age of 18. Once we receive a filled copy of the Commission Request Form we check the availability and send you a copy of the form for signature. A timepiece will be provisionally allocated to you. We will then personally get in touch with you and provide you with wire transfer instructions for a 50% deposit. Any order will be effective only after Singer Reimagined’s approval stated through a confirmation email. In absence, the order is considered as rejected. Your provisional allocation will become a confirmed allocation once we receive your 50% deposit. Your deposit need to be received within 5 (five) working days in order to secure your allocation; beyond that date your order will be cancelled. Only wire transfer payments are accepted. Delivery will occur after full payment of the goods.
To: Singer Reimagined SA
account num: 240 -971854.01P
IBAN: CH54 0024 0240 9718 5401 P
Singer Reimagined offers you the possibility to personalize your watch by creating your custom-made strap to fit your style. For more information, please feel free to contact us. We will guide you through the personalization process.
Please note that personalized straps cannot be returned.
We offer worldwide shipping and handling to our clients. We normally send our goods through a courier company specialized in the transport of luxury watches. A tracking number will be shared with you to follow the delivery.
Depending on the country of delivery, please allow 3 (three) to 14 (fourteen) calendar days for delivery once your order is shipped. Please note that you might experience a delay on the delivery due to customs requirements on your home country and that products might be subject to local customs charges.
Authenticity and warranty
Your Singer Reimagined watch is guaranteed, subject to the exclusions mentioned hereunder, for 36 months from the date of purchase against any problem in the working of the watch and for an unlimited period against any manufacturing defect. After this period, only parts which are defective as a result of a manufacturing defect will be repaired or replaced free of charge. The warranty does not cover straps and defects resulting from an improper use and accidents, the consequences of the normal wear and aging of the watch or the loss of water resistance after the 3 years warranty period. Service operations performed by a non-approved watchmaker will void the warranty.
Your watch is working 24 hours a day when used. We recommend to guarantee regular maintenance to ensure its long life. Should you need to service your watch, please contact us directly. Your watch will be serviced directly by our expert watchmakers in Geneva or by our closer local partner (depending on the service to be performed).
Care and maintenance
We recommend cleaning your watch regularly (except for the strap) using a soft cloth and soapy warm water. In case of immersion in salt water, rinse it with fresh water. Do not expose your watch to sudden variations in temperature or humidity, in direct sunlight or strong magnetic fields.
Your Singer Track1 London Edition watch is water resistant to 10 ATM. We recommend having a water-resistance test carried out every two years on your watch. When the watch is used for underwater activities, we recommend having it checked every year. Do not operate the pushers or the crown while your watch is underwater.
In order to ensure your total satisfaction, Singer Reimagined will accept a return of your timepiece within fifteen (15) days form the day of your product delivery, but subject to the terms and conditions set below:
To return a product, please fill in the contact form and specify your request. We will respond quickly with instructions on how to return products.
All products must be returned with the original receipt, including all accessories, the instruction booklet and all other documents in its original packaging. The customer has to return the products through the same courier company used for the delivery at his/her own costs, under his/her own liability and insurance.
Products must be returned in a new and unused state, in perfect conditions. We will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or returned without its original packaging.
If the product does not meet quality standards, Singer Reimagined will refuse the return, and the product will be sent back to the customer. If the returned product satisfies quality control and conditions of the return policy, we will proceed with the applicable refund. Singer Reimagined will only refund the exact amount indicated on the invoice (VAT, all applicable local taxes and transport will remain at your charge and under your responsibility).
Personalized products or special order cannot be returned, exchanged nor refunded.
If you submit personal data (for example by sending us an email through the website), we undertake to use such data only to answer your queries, and to send you our newsletter or other publications related to our products if you have agreed to receive such items. We will not make your personal data available to third parties without your authorization. You have the right to access, modify, correct and remove your personal information at any moment by sending an email to firstname.lastname@example.org, through our contact form, or by writing a letter addressed to Singer Reimagined SA, Route des Jeunes 35, 1227 Carouge, Switzerland.
Purpose and content of the website
Singer Reimagined tries to ensure that the information provided is accurate and complete. However, Singer Reimagined does not warrant or represent that Singer Reimagined’s material is accurate, error-free or reliable or that use of Singer Reimagined material will not infringe rights of third parties.
Whilst considerable effort has been made to ensure that the visual representations of Singer Reimagined products displayed on the platforms are representative of the color, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. Accordingly, Singer Reimagined cannot be held liable for any apparent differences in the product images represented on the website and the original products.
The information provided on this website is exclusively for your personal use.
Anything you see or read on this website is protected by copyright as well as by international copyright laws and treaties dealing with copyright. You may download or print one copy of the material made available to you via the website for your non-commercial, private or domestic use only, provided that proprietary notices are preserved intact and are not modified, deleted or changed.
You are not authorized to sell, reproduce, distribute, communicate, modify, display or publicly perform any Singer Reimagined material in any way for any public or commercial purposes. Moreover, you may not use Singer Reimagined material on another website or any other digital platform for any purpose whatsoever.
Limitation of liability
Singer Reimagined assumes no responsibility, and shall not be liable for, any damage to, or viruses that may infect your computer equipment or other property on account of your access to, use of or browsing of the website or your downloading of any materials, data, text, images, video or audio from the website.
Singer Reimagined reserves the right to interrupt or discontinue any or all the functionalities of the website. We accept no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionalities of the website, irrespective of whether this is the result of actions or omissions of Singer Reimagined or any of its affiliates or any third party.
Intellectual property rights
The constitutive elements of the site are protected by trademark law, design law or copyright law. In particular, the following elements are in most countries protected by exclusive rights or are used under license: trademarks, logos, designs, products, texts, visuals, sounds, videos, animations and software, as well as the presentation, layout and structure of the website.
Downloading or printing the website in whole or in part is authorized only for your strictly personal and private use. Outside a private context, any reproduction, publication or adaptation is prohibited without our prior written authorization.
All contents on the website are copyright ©2019 Singer Reimagined. All rights are reserved. Please refer to the section above on Content Use.
Applicable law and jurisdiction
Company name: Singer Reimagined SA
Person in charge: Marco Borraccino
Head office: Route des Jeunes 35, 1227 Carouge, Switzerland
Legal form: Limited company
Phone number: +41 58 307 71 81
VAT: CHE-411.134.902 TVA
IDE / TR: CHE-411.134.902 TVA
If you have any questions or comments, please click the link below, our team will provide you with all the answers you require as quickly as possible.